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Job Details

Master Technician-Desktop Support

Location
Lawrence, MA, United States

Posted on
Apr 13, 2021

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Profile

Microchip is currently seeking a Master Technician – Desktop Support to join our Level 2 Desktop Support Organization. This individual would provide primary end user support to our Lawrence, MA location and will be required to provide remote support to Lowell, MA, Hauppauge, NY, and Simsbury, CT locations. This individual requires a deep understanding of Microsoft Windows 10, Office 365, and solid understanding of Active Directory and Software/Patch Management Deployment Solution and general experience with Server Windows, Unix/Linux, Messaging, Networking, and Storage.
Description of typical duties:
Provides day-to-day technical support to employees for internal desktop systems hardware and software as well as support for network, server, and storage infrastructure for over 300 users.
Installs, configures, and troubleshoots desktop and laptop systems, and network equipment in a heterogeneous environment.
Operates and maintains company's internal data communication systems across multiple platforms. and protocols including WebEx softphone and VoIP technologies.
Analyzes, installs, modifies, and supports operating systems and utilities software.
Supports and troubleshoots basic Unix/Linux requests and issues.
Assist IT Support Manager with Level 1 technical team cross-training plans.
May participate in development of information technology and infrastructure projects.
Communicates highly technical information to both technical and nontechnical personnel.
Job may require travel to other Microchip locations in North America.
Job Requirements
Required Qualifications: 
Bachelor's degree or equivalent experience.
Minimum of 5 years supporting Desktop and server operating systems including network services.
Minimum of 3 years of experience with administering Active Directory Services.
Must be willing to work with multiple users at a given day.
Must be able to work in a high pressure, fast paced environment.
Must have superior customer service skills.
Preferred Qualifications
ITIL Foundation V3 or V4 certified
Microsoft Certified Professional
Experience supporting semi-conductor engineering lab environments
Experience with ServiceNow or similar ticketing systems
Good understanding of standard IT security policies and procedures
Percentage of Shift and Longest Time (Enter Standing %, Walking %, Sitting %, Driving %, Inside %, Outside %, Hours standing, walking, sitting, driving, and Usual shift hours and days)
STANDING 20 %, WALKING 20%, SITTING 60%,
Check Each Essential Physical Functions, Maximum LBS and Working Conditions
Lifting, Bending at Waist, Stooping, Reaching, Handling, Feeling, Hearing, Talking, Seeing, Works Alone, Works Around Others
Equal Opportunity Employer
- Microchip is an Equal Opportunity/Affirmative Action Employer of Disabled/Veterans/Minorities/Women. We provide equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected under applicable federal, state or local laws.
For more information on applicable equal employment regulations, please refer to the EEO is the Law Poster
and the EEO is the Law Poster Supplement
. Please also refer to the Pay Transparency Policy Statement
Applicants with Disabilities
- If you need accommodation for any part of the employment process because of a medical condition or disability, please send us an email here
with “Applicant Accommodation Request” in the subject line of the email. Alternatively, you may **** to let us know the nature of your request.
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