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Job Details

Customer Service Coordinator

Company name
JobConnection Services, Inc.

Experience
2 yrs required

Location
Easton, PA, United States

Employment Type
Full-Time

Industry
Manufacturing, Customer Service

Posted on
Mar 12,2019

Profile

JOB SUMMARY:

 

The Customer Success Coordinator strengthens and develops relationships with customers by providing product expertise, focusing on timely and consistent communication, and meeting all customer needs.  This position promotes a team-based approach to customer satisfaction, loyalty, retention and the overall customer experience.  

 

Essential Duties and Responsibilities:

 

  • Communicate with internal and external customers through various channels while maintaining a friendly, positive, empathetic and professional attitude and ensuring satisfaction.
  • Build and maintain strong, long-lasting customer relationships within the assigned region.
  • Provide accurate information about products, services, etc.
  • Ensure the timely and successful delivery of service according to customer needs and objectives. Anticipate and fulfill those needs while determining the appropriate actions in regard to availability of our products. 
  • Maintain sales orders, contracts and price lists.
  • Field product or service problems by clarifying the customer's issue through active listening. Collaborate with team leadership to identify the root cause, and the best solution to resolve the problem to the customer satisfaction. Expedite the resolution and follow up to ensure the customer needs have been met.
  • Accurately create and maintain customer accounts/profiles. Confirm all orders are entered precisely to the needs of the customer.
  • Assist with marketing efforts on creating new product literature. Prepare product samples, B2B sales and sales support as a strategic partner for sales team.
  • Obtain and evaluate all relevant information to handle product and service inquiries. Record and maintain key account information and call log system.
  • Process product orders, returns and credits.
  • Adhere to and promote proper practices and techniques consistent with current operating procedures, training requirements, safety practices and company policies. Train to company policy and procedure revisions by the assigned due dates, and remain compliant with changes to company policy and procedure.
  • Embrace a team-based mentality and willingness to assist peers, when needed. Communicate and coordinate with colleagues as necessary. Assist in training and mentoring newer team members to perform work activities such as using applications and sharing product knowledge. Contribute to team efforts by helping to achieve team and company objectives.
  • Execute other office duties and accounting inquires, as assigned.

 

Requirements:

 

High School Diploma or Equivalent

2 years in a customer service, manufacturing setting

Manufacturing background a plus.

Excellent oral and written communication skills.

Proficiency in Microsoft Office applications, specifically Excel and QuickBooks

Must have phone and email professional etiquette

 

Preferred Experience:

 

Associates Degree or 3 years equivalent experience in customer service or related field.

 

WORK ENVIRONMENT

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.


Position Requirements:

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Company info

JobConnection Services, Inc.
Website : https://www.jcsfamily.com

Company Profile
JobConnection Services, Inc. is a full service staffing company that provides staffing support and other human resources services to employers of all industries. With more than 20 years experience connecting the best job seekers and employers, JobConnection Services brings industry expertise and seasoned recruiters to every client we serve. We employ temporary associates in roles ranging from basic, unskilled laborers to highly credentialed professional associates in Fortune 500 companies.

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